Managing Expectations & Avoiding dissatisfaction

At Wise, we believe in transparent and fair pricing from the outset. We don't engage in the practice of inflating prices to offer artificial discounts. Our pricing reflects the true value of the materials, craftsmanship, and service we provide.

We understand that some companies use discounts as a marketing tactic. However, our approach is to offer competitive and honest pricing every day. When comparing quotes, we encourage you to focus on the final price and the specifications of what's included (materials, finishes, hardware) rather than focusing solely on discount percentages.

We do offer some exceptions to our general discount policy:

Special Cases: We may offer discounts in special cases such as:

Group bookings (multiple projects booked together)

Our goal is to provide the best possible value to our customers through consistent, fair pricing and high-quality products, rather than relying on promotional gimmicks.

Our focus is on providing genuine value, not just the illusion of savings. We believe that consistently fair pricing is more beneficial to our customers in the long run. Other companies may offer large discounts, but it's important to consider:

• Whether the initial price was inflated
• The quality of materials and workmanship
• The level of service and support provided

We encourage you to compare the overall value we offer, including the quality of our products, our design expertise, and our commitment to customer satisfaction. We are confident that you will find our pricing to be competitive and our value to be exceptional.

We love it when clients come to us with inspiration! It helps us understand your style and preferences. However, it's important to keep in mind that replicating a design exactly as seen in an image may not always be possible or practical due to several factors:

Space limitations: The dimensions and layout of your space may differ significantly from the space in the image.

Structural differences: Elements like window and door placements, ceiling heights, and built-in features can affect the design.

Budget considerations: The materials, finishes, and accessories shown in inspiration images may vary widely in cost.

Availability of materials: Specific materials or finishes might not be readily available or suitable for Indian conditions.

Design context: A design that looks great in one setting might not work as well in another due to lighting, surrounding décor, or personal preferences.

Our designers will use your inspiration as a starting point and work with you to create a customised design(in Full Home Interiors) that captures the essence of your vision while being tailored to your specific needs, space, and budget. We'll focus on the key elements you love and adapt them to create a beautiful and functional space that is uniquely yours.

While we strive to capture the essence of your desired style, it's unlikely that your project will be an exact replica of inspiration images. Design is a collaborative process, and our goal is to create a space that reflects your personal taste and meets your functional requirements while considering the realities of your space and budget. We focus on translating the feeling, style, and key elements of your inspiration into a design that works harmoniously in your home.

Our design process involves a careful balance of your creative vision and our professional expertise. We will:

• Listen carefully to your ideas and preferences.
• Analyse your inspiration images to identify the key design elements you like.
• Assess your space and consider any structural or practical limitations.
• Suggest suitable materials, finishes, and layouts that align with your budget and requirements.
• Provide 3D renderings and/or mood boards to help you visualise the final design.

We believe in open communication and collaboration to ensure that the final design is both beautiful and functional.

Our 3D renderings are designed to provide a strong visual representation of your future modular kitchen or wardrobe. They are a valuable tool to help you understand the design, layout, and overall aesthetic. However, it's important to remember that 3D renderings are digital representations, and there can be some differences between the rendering and the final installed product.

To ensure you have a clear understanding of what to expect, we strongly recommend:

Viewing physical samples: Always finalise your material and finish selections by viewing physical samples in person. This will give you the most accurate representation of colors, textures, and quality.

Focusing on the core design: Use the 3D rendering to understand the layout, cabinet placement, and overall design concept.

Asking questions: Don't hesitate to ask our designers for clarification on any aspect of the design or materials.

By combining the visualisation of 3D renderings with the tangible experience of physical samples, you can make informed decisions and have realistic expectations for your project.

Our installation team is experienced in handling common on-site challenges. If unexpected issues arise, we will:

• Assess the situation and explain the options to you.
• Work to find a solution that minimises delays and additional costs.
• Coordinate with other tradespeople (if necessary) to resolve the issue.

While we strive to adhere to the project timeline, unforeseen circumstances can sometimes cause delays. If this happens, we will:

• Communicate with you promptly and transparently.
• Explain the cause of the delay.
• Work to minimize the impact on the overall schedule.
• Provide you with a revised timeline as soon as possible.

Colours can appear differently depending on lighting conditions. We recommend:

• Viewing material samples in your home's lighting.
• Considering the impact of natural and artificial light on the overall color scheme.
• Our designers can provide guidance on how lighting will affect the appearance of your chosen colours.

Keeping your interior design project within budget is a key priority for us. We understand that budget overruns are a common concern, and from our extensive experience of over 25 years, we've identified the main reasons why they occur. We focus on addressing these potential pitfalls to help you stay on track:

1. Transparent and Complete Communication:

Some companies may not fully disclose all costs or aspects of the project upfront, leading to surprises later on. They might also try to upsell additional features or services during the project, increasing the overall cost.

2. Detailed Scoping and Design Clarity:

Often, clients receive initial estimates based on very basic offerings without a proper design brief. As the design process progresses and clients request changes or expand the scope, the estimate naturally increases.

To avoid this, we take the time to understand your needs, preferences, and budget in detail before providing a quote. We work through the design process thoroughly, ensuring that the final design and estimate accurately reflect your expectations.

3. Addressing Site Conditions:

Unforeseen site conditions can sometimes impact the budget. While we cannot always predict these, we conduct site assessments to identify potential issues and discuss how they might be addressed. 

In addition to addressing these common causes of budget increases, we also:

Request Budget Input: We encourage our clients to indicate their budget expectations, so we can provide timely warnings if the design choices are trending towards exceeding it.

Offer Value Engineering: If needed, we can suggest alternative materials or design solutions to help you achieve your goals within your budget.

By combining proactive communication, thorough planning, and a focus on your priorities, we strive to help you complete your interior design project successfully and within your budget.